Message Classification
Learn how to configure Duster's AI-powered message classification to automatically prioritize product feedback, bug reports, and feature requests from your Slack channels
Duster automatically prioritises the conversations that matter so your product team can stay laser‑focused.
What it is
The Message Classification feature lets Duster run automatic actions and AI‑driven workflows based on the content posted in your Slack channels. It separates the critical product signals from the noise, ensuring that nothing important slips through the cracks.
- Surfaces high‑value feedback to product owners.
- Sends bug reports straight to engineering.
- Feeds continuous discovery and roadmap processes.
Prerequisites
Before you begin, make sure that you have:
Integrated Slack: Follow the instructions in our Slack integration guide.
Added the Duster bot To every channel you want to monitor.
Configuring Message Classification
Whether you are adjusting a single Slack channel or setting workspace‑wide defaults, the setup flow is identical:
Open the Message Classification panel by clicking the channel name or by selecting the Slack section for global settings.
Fill in the fields by completing the form described below to define workflows, priorities, required information, and more.
Click Save Changes to apply.
Looking for a head‑start? Hit Smart Templates to auto‑populate every field with sensible defaults for common product‑team channels like #bug‑reports or #feature‑requests. Tweak anything to fit your exact needs.
Field reference
| Field | Purpose |
|---|---|
| Workflow Definition | Choose the AI workflow to run on every incoming message. See Workflows. |
| Priority | Strategic urgency of messages: Low, Medium, High, or Urgent. |
| Participants or Remitent | Describe the roles or people active in the channel. This helps Duster attribute authorship and context. |
| Conversation Scope | A description of the channel’s main purpose. This guides expected message types. |
| Required Info | Data Duster should gather if missing. For example, in a #bug‑reports channel you may want to capture the steps to reproduce the bug and the operating system or browser version. |
| Keywords | Common terms or tags that aid classification and filtering. |
Inherit settings from parent
If you have already defined a platform‑wide Slack configuration, you can enable Inherit settings from parent. The channel will then reuse the parent settings for all incoming messages, reducing duplication and keeping everything in sync.
Tip: If you only want Duster to "listen", mute it in the channel. It will never send a public reply, yet you still get full analytics, private notes, and strategic insights.